Positions Vacant


The Senior Care Manager will partner with individuals and their families to support the development of each person’s individual Care Plan.  Care Plans are developed holistically, with a focus on the person’s well being, individual goals, strengths, needs, support networks and strategies to achieve their desired outcomes.  This is a client focused position responsible for coordinating the delivery of care and support that is underpinned by the principles of spirituality and wellness.  The Senior Care Manager plays a pivotal role in delivering Community Gateway’s ‘Why’ - everything we are is relevant to you - in all interactions with clients and staff members.  Success in this role is represented by a proactive approach to health and wellness, the delivery of quality care management practices and a contribution to a positive organisational culture.



  • A minimum of three years’ experience in a case management role

  • Understanding of, and commitment to, person-centred and strengths-based practices

  • Knowledge and understanding of the disability and aged care sectors

  • Demonstrated experience in case management or support coordination

  • Demonstrated experience managing and coordinating individual care needs

  • Superior customer service and engagement skills, with the ability to continuously build a strong client base and develop solid relationships with existing and potential clients

  • Demonstrated experience using Microsoft Office suite and Client Management Systems

  • Demonstrated ability to work collaboratively and build strong and productive working relationships both internally and externally

  • An understanding of the Aged Care Quality Standards and Spirituality in Aged Care Guidelines and NDIS Practice Standards and Quality Indicators

  • Relevant tertiary qualifications and/or demonstrated experience in community services

  • Excellent organisational and time management skills, with a high attention to detail and ability to establish priorities

  • Excellent communication skills, both verbal and written


Job Specific Requirements:

  • A current Working with Children Check

  • A current driver’s license

  • Willingness to have a criminal history record check carried out


Cultural Fit:

In addition to the selection criteria outlined above, the organisation will consider the cultural fit of all potential recruits to this position. The successful applicant must be able to demonstrate they are committed to the Community Gateway WHY and will bring a connected approach to the Community Gateway workforce.

Community Gateway values diversity and encourages applications from Aboriginal and Torres Strait Islanders, people with disabilities and from culturally and linguistically diverse backgrounds. Community Gateway is committed to making reasonable adjustments where operationally viable. 

For a copy of the full job description for this position email Jodie.Hopkins@communitygateway.net.au

To find out more about Community Gateway visit our website www.communitygateway.net.au.  

Applications close Sunday 15 December 2019.